Our packages comes in four flavors:
Free, Self-service, Business & Enterprise
See which one is right for your business.
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Free |
Self Service |
Business |
Enterprise |
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| Get started | Pricing Calculator | Pricing Calculator | Find out more | |||
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Free
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Pay for what you use
Starts at $19.99 / month
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Prioritized support
Starts at $349.99 / month
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Bespoke package
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| Fixed monthly pricing | ||||||
| N/A. | No. If usage exceeds the prepaid quota overages will be charged at the standard rate. | No. If usage exceeds the prepaid quota overages will be charged at the standard rate. | Yes. Possible with burst protection wherein Ably will absorb the cost of overages. | |||
| Configurable quota | ||||||
| No. Fixed monthly quota of up to 3 million messages, 100 peak connections and 100 peak channels. | Yes, you can configure how many messages, connections and channels you need. | Yes, you can configure how many messages, connections and channels you need. | Yes, we tailor a package for you. | |||
| Pre-configured hard limits | ||||||
| Yes. All requests beyond the free quota will be automatically rejected by the platform. | Yes. 2.5x the prepaid quota, which is adjustable throughout the month. | Yes. 2.5x the prepaid quota, which is adjustable throughout the month. | No, all your limits are customizable. | |||
| Customization of service | ||||||
| No | No | No | Yes. You can customize all aspects of the service such as max message size, message storage duration, max members present on a channel. | |||
| Support channels | ||||||
| Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. | Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. | Access to Ably's engineers is direct. Technical issue resolution via live chat, ticketing system and over the phone. | All Business support channels plus the option for a private Slack channel monitored by Ably's core engineering team. | |||
| Support Hours | ||||||
| During London, UK business hours (09:00-17:00) excl. UK national holidays. | During London, UK business hours (09:00-17:00) excl. UK national holidays. | During business hours (Monday to Friday, 09:00-17:00) in both GMT (Europe) and EST (America). | 24/7 and 365 days a year. | |||
| Technical issue response times | ||||||
| Target of 24 business hours. | Target of 24 business hours. | Guaranteed within 2 business hours with a target of 1 hour. | Guaranteed within 1 hour with a target of 15 minutes. | |||
| Critical issue escalation | ||||||
| None. | None. | None. | Yes. Incident escalation to on call 2nd line engineers via pager facility. | |||
| Technical consultations | ||||||
| None. Basic guidance offered with links to relevant Ably documentation. | None. Basic guidance offered with links to relevant Ably documentation. | Some. Contextual guidance based on use-case. | Yes. Full architectural review and guidance based on specific use-case. | |||
| Custom technical issue resolution | ||||||
| None. Only customer-wide issues will be prioritised. | None. Only customer-wide issues will be prioritised. | Some. Best effort customer-specific issue resolution. | Yes. Customer-specific technical issues will be resolved. | |||
| Active traffic management and dedicated clusters | ||||||
| None. | None. | None. | Yes. Dedicated clusters are supported. Additionally, we will proactively monitor your service and manually reroute traffic to minimize the impact of DoS attacks, regional failures and 'noisy neighbours'. | |||
| Operational support | ||||||
| None. | None. | None. | Option of live monitoring during critical events with a guaranteed response time of 5 minutes. | |||
I've proved Ably can help solve my initial technical problem of replacing self-hosted SignalR. But I think it can also help us achieve much more. So far, I am a very impressed with the tools, services and support provided. I think I will become a big fan and have already spread the word about Ably.
Peter Ryan
Director / Callglide Ltd
Get started now with our free plan
It includes 3m messages per month, 100 peak connections, 100 peak channels, and loads of features.
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