Our packages comes in four flavors:
Free, Self-service, Business & Enterprise
See which one is right for your business.
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Free |
Self Service |
Business |
Enterprise |
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|---|---|---|---|---|---|---|
| Get started | Pricing Calculator | Pricing Calculator | Find out more | |||
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Free
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Pay for what you use
Starts at $19.99 / month
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Prioritized support
Starts at $349.99 / month
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Bespoke package
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| Fixed monthly pricing | ||||||
| N/A. | No. If usage exceeds the prepaid quota overages will be charged at the standard rate. | No. If usage exceeds the prepaid quota overages will be charged at the standard rate. | Yes. Possible with burst protection wherein Ably will absorb the cost of overages. | |||
| Configurable quota | ||||||
| No. Fixed monthly quota of up to 3 million messages, 100 peak connections and 100 peak channels. | Yes, you can configure how many messages, connections and channels you need. | Yes, you can configure how many messages, connections and channels you need. | Yes, we tailor a package for you. | |||
| Pre-configured hard limits | ||||||
| Yes. All requests beyond the free quota will be automatically rejected by the platform. | Yes. 2.5x the prepaid quota, which is adjustable throughout the month. | Yes. 2.5x the prepaid quota, which is adjustable throughout the month. | No, all your limits are customizable. | |||
| Customization of service | ||||||
| No | No | No | Yes. You can customize all aspects of the service such as max message size, message storage duration, max members present on a channel. | |||
| Support channels | ||||||
| Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. | Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. | Access to Ably's engineers is direct. Technical issue resolution via live chat, ticketing system and over the phone. | All Business support channels plus the option for a private Slack channel monitored by Ably's core engineering team. | |||
| Support Hours | ||||||
| During London, UK business hours (09:00-17:00) excl. UK national holidays. | During London, UK business hours (09:00-17:00) excl. UK national holidays. | During business hours (Monday to Friday, 09:00-17:00) in both GMT (Europe) and EST (America). | 24/7 and 365 days a year. | |||
| Technical issue response times | ||||||
| Target of 24 business hours. | Target of 24 business hours. | Guaranteed within 2 business hours with a target of 1 hour. | Guaranteed within 1 hour with a target of 15 minutes. | |||
| Critical issue escalation | ||||||
| None. | None. | None. | Yes. Optional incident escalation to on call 2nd line engineers via pager facility. | |||
| Technical consultations | ||||||
| None. Basic guidance offered with links to relevant Ably documentation. | None. Basic guidance offered with links to relevant Ably documentation. | Some. Contextual guidance based on use-case. | Yes. Full architectural review and guidance based on specific use-case. | |||
| Custom technical issue resolution | ||||||
| None. Only customer-wide issues will be prioritised. | None. Only customer-wide issues will be prioritised. | Some. Best effort customer-specific issue resolution. | Yes. Customer-specific technical issues will be resolved. | |||
| Active traffic management and dedicated clusters | ||||||
| None. | None. | None. | Yes. Dedicated clusters are supported as an add-on. Additionally, we can proactively monitor your service and manually reroute traffic to minimize the impact of DoS attacks, regional failures and 'noisy neighbours'. | |||
| Operational support | ||||||
| None. | None. | None. | Option of live monitoring during critical events with a guaranteed response time of 5 minutes. | |||
We are using Ably for a new call center app to provide realtime metrics to representatives. It’s been great so far, we are using React on the frontend and it’s been very very easy to get up and running which is great because we didn't want to have to maintain our own socket servers for this.
Principal Software Architect
/ Underground Elephant
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