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Free

Self Service

Business

Enterprise

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Free
  • 3m monthly messages
  • 100 peak connections
  • 100 peak channels
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Pay for what you use

Starts at $19.99 / month

  • $1.25 per million messages
  • $12.50 per thousand peak connections
  • $12.50 per thousand peak channels
  • Volume discounts apply
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Prioritized support

Starts at $349.99 / month

  • Prioritized support within US and EU working hours
  • 1 hour target support response time
  • Dedicated account manager
  • US-only/EU-only data storage
  • HIPAA compliance
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Bespoke package
  • All business features
  • 24/7 support, 365 days a year
  • 15 minute target support response time
  • Configurable burstable capacity
  • Enterprise-only features like Reactor Firehose
  • Active Traffic Management
  • Consultative review of architecture
Find out more
Fixed monthly pricing
N/A. No. If usage exceeds the prepaid quota overages will be charged at the standard rate. No. If usage exceeds the prepaid quota overages will be charged at the standard rate. Yes. Possible with burst protection wherein Ably will absorb the cost of overages.
Configurable quota
No. Fixed monthly quota of up to 3 million messages, 100 peak connections and 100 peak channels. Yes, you can configure how many messages, connections and channels you need. Yes, you can configure how many messages, connections and channels you need. Yes, we tailor a package for you.
Pre-configured hard limits
Yes. All requests beyond the free quota will be automatically rejected by the platform. Yes. 2.5x the prepaid quota, which is adjustable throughout the month. Yes. 5x the prepaid quota, which is adjustable throughout the month. No, all your limits are customizable.
Customization of service
No No No Yes. You can customize all aspects of the service such as max message size, message storage duration, max members present on a channel.
Support channels
Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. Access to Ably’s engineers is indirect. General customer support via live chat. Technical issue support only via ticketing system. Access to Ably's engineers is direct. Technical issue resolution via live chat, ticketing system and over the phone. All Business support channels plus the option for a private Slack channel monitored by Ably's core engineering team.
Support Hours
During London, UK business hours (09:00-17:00) excl. UK national holidays. During London, UK business hours (09:00-17:00) excl. UK national holidays. During business hours (Monday to Friday, 09:00-17:00) in both GMT (Europe) and EST (America). 24/7 and 365 days a year.
Technical issue response times
Target of 24 business hours. Target of 24 business hours. Guaranteed within 2 business hours with a target of 1 hour. Guaranteed within 1 hour with a target of 15 minutes.
Critical issue escalation
None. None. None. Yes. Optional incident escalation to on call 2nd line engineers via pager facility.
Technical consultations
None. Basic guidance offered with links to relevant Ably documentation. None. Basic guidance offered with links to relevant Ably documentation. Some. Contextual guidance based on use-case. Yes. Full architectural review and guidance based on specific use-case.
Custom technical issue resolution
None. Only customer-wide issues will be prioritized. None. Only customer-wide issues will be prioritized. Some. Best effort customer-specific issue resolution. Yes. Customer-specific technical issues will be resolved.
Active traffic management and dedicated clusters
None. None. None. Yes. Dedicated clusters are supported as an add-on. Additionally, we can proactively monitor your service and manually reroute traffic to minimize the impact of DoS attacks, regional failures and 'noisy neighbours'.
Operational support
None. None. None. Option of live monitoring during critical events with a guaranteed response time of 5 minutes.
With approximately 290,000 passenger trips a day it is vital that Metra deliver real-time updates for train arrival information. With the tools made available by Ably, Metra is able to deliver real-time data to customers quickly, dependably, and cost effectively, which prove beneficial for both Metra and Metra passengers.

Cherie Kizer

CIO / Metra

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It includes 3m messages per month, 100 peak connections, 100 peak channels, and loads of features.

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