Legals

A note from the team

Whilst it is necessary for us to have a set of comprehensive legals below, we know how difficult it can be to understand the underlying commitments we are making to you as a customer. In simple English, here are our commitments to you:

  1. We won't lock you in: in fact, we have API compatibility with many other alternatives.
  2. You own your data: should you request it, we will send you your data or delete it.
  3. We will do our best to help you with implementation and provide support: feel free to submit a ticket on our support desk or just drop us a line at support@ably.io
  4. We aim to achieve 100% uptime and we guarantee that in our SLA, but unfortunately it is possible we may not achieve this because we are dependent on numerous 3rd party network services. We will however always keep our service status page up to date with any incidents, we'll always do our best around the clock to fix and remedy against any issues that may arise, and we'll always be honest about our actual uptime.

Documents

Legals Audit Trail

  • 15 July 2015 - First version of document published.

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