Ably Privacy Policy

Please also refer to our document on data protection.

We respect your right to privacy and will only process your personal information in accordance with applicable data protection and privacy laws.

In this Privacy Policy, "we," "us," "its" and "our" refer to Ably Real-time Ltd. ("Ably"), organized under the laws of England. Please read carefully this Privacy Policy ("Policy") relating to your use of Ably applications, services and websites.

A. Introduction

This Policy explains how Ably collects, stores, uses and discloses information from you when you use Ably products, services, mobile applications and websites. This Policy applies to users of the Ably "Service", defined as the services, APIs, and functionality we make available either through our website at ably.io and related site pages (the "Website"), via separate sites, repositories or servers under our control, or through third party sites that utilize our services and functionality, as well as through our device software ("Software"). This Policy does not apply to websites, applications, or services that do not display or link to this Policy or that display or link to different privacy statements; nor does this Policy apply to practices of companies that we do not control or to people we do not employ or manage.

By accepting the Policy during account registration, you expressly consent to our collection, storage, use and disclosure of your personal information and non-personal information as described in this Policy and to all other terms herein.

It may be possible for you to browse certain parts of the Website without telling us who you are or revealing any information that enables us to directly identify you as an individual. However, you may lose anonymity once you give us personal information about you, and by doing so, you agree to the collection, transfer and storage of that information to our servers and to the terms of this Privacy Policy.

B. Information Collected

We collect information about you in various ways when you use our Service and as set forth in the Terms of Service. Some of this information may be Personal Data about you. As used in this Policy, "Personal Data" means any information (either alone or in combination with other information we hold) that specifically identifies you as an individual, such as your name, address and physical location, account numbers, email addresses, or telephone numbers.

As well as Personal Data, we also collect some information that is not personally identifying, including aggregate information, which is data we collect about use of the Service or about a group or category of users from which it is not possible to identify you (“Nonpersonal Data”; together with Personal Data, collectively "Information"). 

Personal Data

When you register for an account, and in the course of your use of the Service, we collect the following Personal Data: your log-in information (username and password), email address, any profile or biographical information you elect to provide, company details, any personally identifying information to the extent revealed in your Content (as that term is defined in the Ably Terms of Service and, if applicable, financial information, including credit card and/or bank account numbers, that you provide to us in exchange for your commercial use of the Service as agreed in writing separately between us.

Nonpersonal Data

When you use our Service, we automatically collect Nonpersonal Data sent to us by your computer, mobile device or other access device, such as a device ID or unique identifier, device type, model and brand, geo-location information, computer, network and connection information, internet protocol (IP) address, access times, operating system and browser version, type and language, and the website you visited before our Website. We also collect Nonpersonal Data about your usage and activity on the Service. This Policy does not restrict or limit our collection and use of Nonpersonal Data.

Cookie Policy

We may automatically collect Information using "cookies," which are small files placed on your hard drive that may uniquely identify your browser and collect certain Information about you. Among other things, cookies help us analyze our web page flow, customize our Service, measure promotional effectiveness, and promote trust and safety. Certain features are only available through the use of cookies, and generally we need to use cookies to help identify you and maintain your signed-in status. You are always free to decline Website cookies via your browser settings, although doing so may interfere with your use of the Website. You may encounter cookies from third parties that we do not control on certain pages of the Website.

We may additionally collect Information using pixel tags, web beacons or other web site usage tracking technologies. Web beacons (also known as "tracking pixels") are electronic images that may be used in the Service or in emails that we send to you. Amongst other things, we use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. Such devices are used to collect Nonpersonal Data, such as the identity of the applicable internet service provider, the IP address of the user’s personal computer, the type of browser software and operating system in use, the date and time of site access, the website address, if any, from which the user linked to the Website and other similar traffic-related information. We also may aggregate such information with similar data collected from other users. However, we do not use such data in any way to create or maintain Personal Data about you.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies, this could affect certain features of our Service. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

The following is an illustrative list of the cookies that may be used and installed on your computer or device:

Name Purpose Duration Source Type
_ga Site analytics 2 years Google Analytical
_ably_session Maintain session state < 1 day Ably Duration
cookie_test Determine cookie support < 1 day Ably Duration
remember_user_token Authentication across sessions 2 weeks Ably Functional
__cfduid Live chat identifier 1 year Intercom Functional

Explanation:

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